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Shipping Type | Cost |
Delivery Times |
Standard USA Ground Shipping |
Flat rate fee of $7 Free for orders of $100+ |
1-2 Business Day Processing 3-10 Business Day In Transit |
USA Express Shipping |
Flat Rate of $30 | For Continental US Orders Only Valid on small orders of 1-3 lbs. |
Ships same business day if placed by 12pm PT 2 Business Days In Transit |
USA Priority Shipping |
A rate of $25 USD per 10 lbs of product | For continental US Orders Only
|
Ships same business day if placed by 12pm PT 3 Business Days In Transit
|
International Shipping (Canada) |
Temporarily Unavailable |
N/A |
We can ship to P.O. boxes, but we do not ship to APO addresses. Please note that we can only use USPS as the courier service, and all orders must be under 2 lbs.
Business days do not include Weekends & Holidays. If your order was placed after 12pm PT, it will count as the next business day.
The shipping reference is an estimated window timeline provided by domestic shipping carriers, dndgel is not responsible for any delays that may occur from USPS, DHL, or FedEx.
Please make sure to properly track your order and check the spelling of your address on your order. If your order gets sent back to us because of an address error, unclaimed, or address forwarded reasons, please contact us to have it re-shipped at your expense.
Dndgel will not be responsible for any lost or stolen packages once it has left our facility. If your package states it was delivered, but you believe the shipping carrier sent it to the wrong address, please contact us within 3 business days so we can help you open a lost package claim. We hope we can resolve your issue as seamlessly as possible, however, if the carrier denies the claim, we are not responsible for any lost fees.
You will receive an email once your order ships. If your tracking does not load instantly, allow up to 24 hours for updates to become available.
For all claims: Please provide clear photo documentation of your order and the packing slip for proof, as we cannot process any refunds, returns, or replacements without it.
Order Returns
If customers need to return an order purchased from dndgel, we accept returns on unused, unopened items within 14 days of delivery. Due to the nature of our products, refunds cannot be honored after that. Please note: All polishes from our We Poured Too Much collection are FINAL SALE.
Once your return is approved, we’ll provide you with a pre-paid return shipping label. After we receive and inspect the returned item(s), you’ll have the option of receiving either a refund to your original payment method or store credit.
To start a return, please contact us at [email protected] with your order number and reason for return. We’ll guide you through the process from there.
Refund or Exchange Orders
Cancellation of Orders
Please note, we cannot cancel or update your order once it has been placed. Due to the current volume of emails and calls we are receiving, we may not get to your cancellation request in time. We suggest that you try to contact us anyways regarding a cancellation. If you want to cancel your order because you wanted to add more items, we suggest placing a separate order (your orders will be shipped together) and we can refund you for one of the shipping fees once we review your email in 72 business hours.
Requests for edits or changes to your order must be submitted within two hours of placing your order to [email protected]. At this time, we are only able to process a cancellation of your order and cannot accommodate any replacements or exchanges. While we’ll do our best to assist, we cannot guarantee the cancellation will be made and are not liable for orders that ship before a request is processed.